If you are not completely satisfied with a standard product, we offer a 7-day return or exchange window from the date of delivery or collection, subject to the following conditions:

• Eligible Items: This applies strictly to our standard, non-custom furniture Collections and unused, standard Plush & Crochet Goods.
• Condition: Items must be completely unused, undamaged, free of alterations, and returned in their original packaging.
• Exclusions: Custom commissions, personalized items, altered pieces, or goods purchased on a clearance/sale cannot be returned for a change of mind.
• Costs: Return shipping, handling, and logistics fees for change-of-mind returns are the sole responsibility of the customer. Alternatively, items may be dropped off at our Sandton studio by prior arrangement. A 10% restocking fee may be applied to large furniture collection items to cover handling and logistics.

Every custom commission is a one-of-a-kind piece designed and built specifically to your unique dimensions and aesthetic requirements.

• Non-Refundable Status: Due to their highly personalized nature, custom furniture commissions are strictly non-refundable once a deposit has been paid and production has commenced.
• Our Guarantee: We guarantee substantial conformance to the final, mutually signed Scope of Work and technical drawings. We stand fully behind our structural workmanship. If a custom piece deviates structurally from the agreed scope, we will remedy, alter, or repair the piece at our expense.

A. Solid Wood Collections & Custom Workmanship

In line with our standard terms, our handmade solid timber items are covered by a 6-month structural warranty against manufacturing defects and poor workmanship from the date of delivery.

• What is covered: Structural joint failures, severe splitting or warping due to manufacturing faults, and integrated hardware failures.
• What is excluded: Natural variations in wood grain, color tones, or knots; standard seasonal wood movement (minor contraction or expansion); hairline checking; and damage caused by physical misuse, direct sunlight, extreme indoor climate fluctuations (placing items near air conditioning units or fireplaces), or standard wear-and-tear (scratches, water rings, or impact damage).

B. Handcrafted Plush & Crochet Items

Due to the delicate nature of soft textile designs, our plush and crochet collections carry a limited 14-day manufacturing warranty from the date of delivery.

• What is covered: Strictly out-of-the-box structural production defects, such as loose initial seams or unraveling yarn lines.
• What is excluded (Rough Play): This limited warranty strictly excludes any damage resulting from normal wear-and-tear, pulling, biting, chewing, fabric tearing, staining, washing machine damage, or rigorous "rough play." Textile goods subjected to everyday play or pet interaction naturally degrade over time, which does not constitute a defect.

To open a return or warranty claim, please follow these steps:

1. Email Us: Send a formal request to our support email with your original order or invoice number.
2. Provide Proof: For damaged or defective claims, you must include clear photographic or video evidence of the structural issue, defect, or out-of-the-box damage.
3. Assessment: Our workshop team will review the claim within 2-3 business days. If a physical inspection is required, we will coordinate the collection of the item or arrange for you to bring it to our Sandton workshop.

• Once a return is received at our facility and formally inspected, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed via Electronic Funds Transfer (EFT) into your verified South African bank account within 7 to 10 business days. We do not issue cash refunds under any circumstances.