Before an item can enter transit, it must clear our production floor.

• Rotating Collections & Plush Goods: In-stock items are typically processed, securely packaged, and dispatched within 2 to 3 business days. We clearly indicate at the "Add to Cart" button if there is a production lead time. As we focus on small batches, most items will require a lead time to manufacture.
• Made-to-Order & Custom Timber Commissions: Because our furniture is built using slow-craft artisan methods, these items are subject to specific workshop fabrication timelines. Estimated production windows will be communicated directly upon project confirmation. Stated lead times are professional projections and are non-binding; we do not compromise on structural curing or finishing times for accelerated transit.

For our smaller handcrafted collections, home accessories, and soft goods, we partner with The Courier Guy to provide reliable nationwide door-to-door delivery across South Africa.

• Transit Timelines: Once dispatched from our Sandton studio, regional transit (Gauteng) typically takes 1 to 2 business days. National delivery to major hubs (Cape Town, Durban, Gqeberha, etc.) takes 2 to 4 business days. Outlying or rural areas may require an additional 1 to 2 business days.
• Courier Pricing: We do not charge a markup on courier fees. Pricing is calculated at checkout based on the volumetric packaged weight of the item shipped. Courier fees are subject to change without notice - we are at their mercy as much as you are!
• Outlying/Rural Areas: PLEASE ENSURE YOU SELECT the Outlying Rural area option at checkout for us to quote you accurately. There are surcharges imposed on us and you for these areas. Should you select the wrong option, we will be in touch to resolve and quote accurately. This may also mean switching to PUDO locker pickup to keep costs down.
• Tracking Your Shipment: The moment your package is logged into the carrier network, an automated dispatch notification containing your unique tracking number and active waybill link will be sent to your registered email address.

Heavy solid timber tables, cabinetry, and structural installations require specialised handling that standard courier conveyor systems cannot safely accommodate.

• Gauteng Regional Studio Delivery: To protect your piece, large furniture orders destined for Sandton and the broader Johannesburg/Pretoria metropolitan areas are personally transported and delivered directly by us. This ensures your piece is minded by the hands that built it right up to your threshold.
• National Heavy Freight: For large furniture orders outside of Gauteng, we coordinate custom freight via specialized long-haul furniture movers. These shipments are quoted independently based on volumetric weight and final destination access parameters.
• Outlying/Rural Areas: These are always quoted separately due to the surcharges imposed on use by the courier network!
• Studio Collection: Clients are welcome to arrange personal collection of their finished pieces directly from our Sandton premises by prior workshop appointment.

Fulfillment rates are calculated at checkout based on the structural footprint and weight class of your order.

The volumetric weight is considered whenever calculating shipping. This means an item that weighs 100g in a standard courier bag will still be charged at the 2kg rate of the courier due to its volumetric weight (LxWxD).

Our weight tiers are listed below for your reference. Shipping rates start at R150.00 (Gauteng) and go all the way up to R500.00 (National) depending on the contents.

Weight Tiers:

• 0.0 kg – 5.0 kg
• 5.0001 kg – 10.0 kg
• 10.0001 kg – 15.0 kg
• 15.0001 kg – 20.0 kg
• 20.0001 kg – 25.0 kg
• 25.0001 kg – 30.0 kg

Pricing for items larger than 30kg are quoted for seperately on National and Outlying. For Gauteng, it's a flat R450.00 and we will personally deliver.

• Risk Hand-off: In alignment with our Terms of Service, legal risk of loss, damage, or degradation transfers directly to the buyer the moment a parcel is successfully collected by our courier partners or personally signed out from our Sandton workshop.
• Mandatory Delivery Inspection: Solid timber and artisan textile goods must be carefully inspected immediately upon arrival.
• Damaged Consignments: In the highly unlikely event that your item arrives with transit damage, you must note the physical damage directly on the carrier’s waybill/digital terminal before signing for receipt. Take clear, high-resolution photographs and videos of both the exterior packaging faults and the internal product damage, and email us within 24 hours so we can actively log a claim with the delivery team.